Refund policy

Thank you for shopping at HoneyJournal.space.

We want you to love your purchase. If you are not completely satisfied with your order, we are here to help.

Eligibility for Returns

You may request a return within 30 days of receiving your order.

To qualify for a return:

  • Items must be unused and in original condition
  • Products must be returned in original packaging
  • Proof of purchase or order confirmation is required
  • Items damaged due to misuse, improper handling, or normal wear are not eligible

Certain items may not be eligible for return, including:

  • Final sale items
  • Gift cards
  • Customized or personalized products
  • Clearance items

Return Process

To initiate a return, please contact our support team at:

Email: support@honeyjournal.space

Please include:

  • Your order number
  • Full name
  • Reason for return
  • Photos (if item is damaged or incorrect)

Our team will provide return instructions within 2–3 business days.

Customers are responsible for return shipping costs unless:

  • The wrong item was sent
  • The product arrived damaged
  • The order was defective upon arrival

Refunds

Once your returned item is received and inspected, we will notify you regarding approval or rejection of your refund.

Approved refunds will be processed back to your original payment method within 5–10 business days.

Please note:

  • Original shipping fees are non-refundable
  • Processing times may vary depending on your bank or payment provider

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Email: support@honeyjournal.space

Please provide clear photos of:

  • The product received
  • Packaging
  • Shipping label

We will work quickly to resolve the issue through replacement or refund.

Order Cancellations

Orders may only be canceled within 12 hours of purchase.

Once an order has been processed or shipped, cancellation requests may no longer be possible.

Contact Information

HoneyJournal.space
34272 Industrial Way
Abbotsford, BC V2S 7M6
Canada

Phone: +1 250 714-4662
Email: support@honeyjournal.space